Contact
Talk to a person.
We read everything. Pick the address that fits and include the order or seller code if you have one.
Where to write
| For | Write to | We reply |
|---|---|---|
| Help with an order, a refund or a problem | support@maxx.example | Within 1 business day |
| Selling on Maxx | sellers@maxx.example | Within 2 business days |
| Your data: access, export, delete, correct | privacy@maxx.example | Within 1 month, usually sooner |
| A security vulnerability | security@maxx.example | Acknowledged within 3 business days |
| Report illegal content, or appeal a decision | legal@maxx.example | Within 14 days |
| Anything else | hello@maxx.example | Within 3 business days |
These are placeholder addresses until Maxx has an operating entity. Operator details are on the Legal notice.
Often faster
- An order problem: open a problem report from the order in Your orders. The seller is told at once and has 24 hours to respond.
- Your data: Account settings has Download my data and Delete my account.
- Accessibility: see the Accessibility statement.