Policies
Everything we promise, in one place.
Maxx is a marketplace where buyers and sellers deal with each other and we coordinate the payment. These policies say who is responsible for what. Last updated 13 October 2026.
Using Maxx
The rules for everyone.
Terms of Service
The rules for using Maxx to join buying groups, set a maximum price and pay only the winning price. Sellers also accept the Seller Agreement.
Acceptable Use Policy
What you may not do on Maxx, so groups stay fair and people stay safe.
Privacy Policy
What Maxx collects, why, who sees it, how long it is kept, and how to see, export or delete it.
Cookies and local storage
Maxx uses only the cookies it needs to sign you in and keep you safe. No advertising or analytics cookies.
Buying
Your money, your rights, and what to do when something goes wrong.
Cancellations, refunds and problem reports
When you get your money back, how long it takes, and how disputes are decided.
Your rights as a buyer
A plain summary of the rights consumers usually have when they buy online, and how Maxx fits with them. It is information, not legal advice.
Payments, PayPal and PYUSD
How holds, charges, refunds and payouts work, who touches your money, and what the prototype simulates.
AI agents and automated decisions
Where Maxx uses AI and automation, what it can and cannot decide, and how to get a human to look at a result.
Selling
What sellers promise and what is not allowed.
Seller Agreement
What you promise, what Maxx does, how you are paid, and what happens if an order goes wrong. You are the seller of record. Maxx does not ship or handle goods.
Prohibited and restricted items
What may not be sold through Maxx. It follows the main marketplaces and PayPal’s own acceptable-use limits.
Trust and compliance
How we keep Maxx safe and answerable.
Security and responsible disclosure
How Maxx protects accounts and money, and how to report a vulnerability safely.
Report content and appeal a decision
How to report illegal or prohibited content, what we do with it, and how to challenge a decision we made.
Accessibility statement
Our goal is that everyone can use Maxx. This is what we aim for, what we have done, and where we fall short.
Service providers
The companies that help Maxx run, what each one receives, and when.
Legal notice and contacts
Who operates Maxx and how to reach us, including the contact points required of online marketplaces.