Your rights as a buyer
A plain summary of the rights consumers usually have when they buy online, and how Maxx fits with them. It is information, not legal advice.
Who sells to you
When you win a Bloc you are buying from the seller shown on your order, not from Maxx. After you buy, you can see the seller’s name, address, contact details and return policy on your order. In the EU these are called trader details and sellers must provide them.
In the EU and UK
- You usually have 14 days after delivery to withdraw from a distance purchase from a trader, without giving a reason. The seller must refund you, including standard delivery costs.
- Faulty goods are covered by a legal guarantee (at least two years in the EU) in addition to any commercial warranty.
- Goods must match their description and be delivered within the time agreed, or 30 days if none was agreed.
- Some goods are excluded from withdrawal, such as made-to-order or sealed hygiene items once opened. The seller must say so.
In the US
- Sellers must ship within the time they promised, or within 30 days if they gave no time, and tell you about delays and offer a refund (FTC Mail, Internet or Telephone Order Merchandise Rule).
- Return rights are set by the seller’s policy, and some states add rules. Maxx requires every seller to allow returns for at least 14 days.
- You can dispute a charge with your card issuer or bank if you cannot resolve a problem.
What Maxx adds
- You are only charged the winning price, never above your maximum.
- Your money is held until the seller ships; if they do not, you are refunded.
- A problem report with a 24-hour seller response time, and a decision by Maxx if you disagree.
These protections are on top of your legal rights, never instead of them.
Help
If something is wrong, open a problem report from your order. For anything else write to support@maxx.example. Government consumer agencies can also help, such as your national consumer authority, or the Federal Trade Commission in the US.